Delivering leading-edge innovation in HR

OCBC Bank pioneers HR Chatbot to augment employee experience

“Digital isn’t just about technology. From an HR perspective, we need to understand what the digital strategy is and how it aligns with the business. HR Transformation begins with changing mindset. Digital in HR means using technology, processes, people and data in an innovative way to align the HR function with the changing business models.” - Jason Ho Poh Wah, Head of Group HR, OCBC Bank


At the back of the Mercer Asia HR Leaders’ Conference, we spoke with Mr. Jason Ho from OCBC Bank. In this fireside chat, Mr. Ho shares his recent experience of pioneering an artificial intelligence-powered HR Chatbot called the ‘Buddy App’. He shares how HR and development team collaborated to develop this new application based on the agile methodology as opposed to the traditional waterfall model. Watch now:

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