2017 HR Transformation Study: How HR Needs to Change

According to Mercer 2017 Global Talent Trends Study more than 90 percent of C-suite executives plan to redesign their organizations in 2017, but almost half do not believe that their HR team provides actionable analytics to improve business leader decision making. Results of recent HR Transformation global survey show:

  • High performing HR organizations leverage a centralized structure that relies on COEs, HRBPs, and HR Shared Services
  • While high performing organizations use far more technology than average or low performers, there is room for improvement 
  • Few in HR plan to change from the prevailing model of COEs, HRBPs, and HR Shared Services
Significantly, 71% of high performing HR organizations deploy all three functions: COEs, HRBPs and HR Shared Services.

Mercer Consulting

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The research also shows regional differences between HR models. What it has shown that, although globally, centralized is the most common model – Hybrid is the most common model in Latin America - with almost one-half of organizations using it. In 78% of Asia Pacific organizations payroll reports into HR (highest of all regions). Europe, Middle East and Africa region has the largest percentage of large companies with more than 20K employees – many of them global companies. In North America, over half are planning to maintain HR spending.

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