Singaporeans are less satisfied with their employers compared to their counterparts in Asia Pacific

15 October 2018

Singapore, Singapore

  • Only 63% feel their career goals can be met by their employers
  • The employee engagement for Singapore is at 72%, which is one of the lowest in the Asia Pacific region

Mercer, a global consulting leader in advancing health, wealth and career and a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), today announced the findings of its Enabling your talent to thrive: Singapore Employee Engagement Index for the second year. The findings show that employee engagement in Singapore has declined consistently over the last three years — this is in stark contrast to the upward trend observed in employee engagement across the globe. Only 72% of Singaporeans are satisfied with the companies they work for compared to 82% of their counterparts in Indonesia, Philippines and Vietnam.  

In addition to that, Singaporeans are less likely to endorse their organizations as good employers — 76% of employees in APAC would advocate for their companies as good places to work, while only 67% of employees are willing to do so in Singapore.

“Improving employee engagement continues to represent a significant opportunity — not just for businesses but also for the economy as a whole, as we prepare for the future of work.” said Peta Latimer, CEO of Mercer in Singapore. She added, “Many find the culture of their organizations limiting, unable to fully express themselves even though they may feel a sense of pride in working there.Companies must foster a culture of empowerment, one where every employee feels included and appreciated.”

What may be a case for worry is that even among the engaged employees, only a small fraction are reportedly enthusiastic about going above and beyond their scope of work to help their companies thrive. Only 70% of the employees feel they have enough opportunity to continually learn and grow despite the growing emphasis and investment on learning and development at most organizations today.

“Engagement represents the best opportunity for Singapore to optimize the human capital it has. If performance and productivity are a combination of individual talent and engagement, the best way to optimize talent is to ensure it’s engaged. Although this seems obvious, many organizations still struggle to build the work environment they need to fully realize engagement in the workplace,” concluded Ms. Latimer.

Mercer’s Singapore Employee Engagement Index is based on responses from more than 45,000 employees in Singapore, representing various industries and jobs from global and local multinationals. It assessed employee engagement by measuring the level of pride, motivation and commitment employees have toward the organizations they work for.

You can view the entire report here:
FIGURE 1: Overall Engagement levels across Asia Pacific


FIGURE 2: Results from Singapore, based on 2017 survey results
(year-on-year comparison)


About Mercer
Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 23,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With nearly 65,000 colleagues and annual revenue over $14 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies is also the parent company of Marsh,which advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions; Guy Carpenter, which develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities; and Oliver Wyman, which serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit Follow Mercer on Twitter @Mercer and @mercerinasia.